1. Pharmacy Operations & Patient Care

• Attend prescriptions at the sales counter, ensuring accurate dispensing of medications.

• Provide clear guidance on dosage, administration, and proper use of medicines.

• Offer patient counselling on medication usage, side effects, and general health advice.

• Handle customer queries, including drug information, therapy-related concerns, and home delivery services.

2. Inventory & Stock Management

• Ensure 100% prescription fulfilment by coordinating sourcing of unavailable medicines/ healthcare items  with the central purchase team.

• Conduct inward stock inspection (quantity, MRP, batch number & expiry date).

• Perform accurate stock entry and cross-verification with inventory records.

• Maintain proper storage conditions, including temperature-sensitive drugs.

3. Store Operations & Coordination

• Act as the primary point of contact for all store-related activities and communication.

• Oversee end-to-end pharmacy operations, ensuring smooth daily functioning.

• Coordinate delivery requests and ensure timely dispatch of medicines.

• Ensure adherence to SOPs and company policies at all times
  
  

• Assist in store-level sales and marketing activities to support business growth and customer acquisition.

4. Cash & Financial Management

• Supervise billing and assist in cash handling at the counter when required.

• Monitor cash flow and control operational expenses efficiently.
  
  

5. Team Management & Development

• Lead, supervise, and motivate the store team to achieve performance targets.

• Provide regular feedback and conduct on-the-job training.

• Drive team productivity, customer service standards, and accountability.
  
  

6. Issue Resolution & Customer Experience

• Act as the first point of contact for escalations related to customers, operations, or team issues.

• Resolve concerns promptly to ensure high customer satisfaction and smooth operations.

7. Sales & Performance Monitoring

• Track key performance indicators (KPIs) such as sales, inventory turnover, and customer satisfaction.

• Analyze sales trends to identify opportunities for upselling and improving product movement.

• Optimize stock and store performance based on data insights.

8. Reporting & Compliance

• Ensure compliance with all state and national pharmacy regulations and company policies.

• Prepare and submit weekly/monthly performance reports to management.

• Maintain proper documentation and audit readiness at all times.
  

• B.Pharm / D.Pharm from a recognized institution

• Valid State Pharmacy License (mandatory)

• 4–6 years of experience in retail pharmacy / hospital pharmacy

• Prior experience in store handling or team supervision is mandatory

• Working knowledge of pharmacy management systems