Last Updated On: 24.11.2025
This Privacy Policy explains how AXAONE TECHNOLOGIES PRIVATE LIMITED (“Company”, "HealthSy" “We”, “Us”, “Our”), operating the brand HealthSy, collects, uses, stores, and protects the information submitted by the individuals through the "HealthSy Partner Collaborations" i.e Collaborate With Us” section of our website.
By submitting your information through this webpage, you acknowledge and agree to the practices described in this Privacy Policy. The words and expressions used in this policy and not defined but defined in the "HealthSy Partner Collaborations Terms and Conditions", shall have the same meanings respectively assigned to them in the Act.
1. SCOPE AND APPLICABILITY
This Privacy Policy applies to all users of the Website, including:
· Users browsing information or general content.
· Applicants submitting interest on collaboration opportunities.
2. INFORMATION WE COLLECT
The information collected from "You" by the "Website" may constitute 'personal information' under Rule 3 of Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (SPI rules). As per the Right to Information Act, 2005, information that is freely available in the public domain is not considered personal or sensitive personal data.
2.1. Collaboration Form Data
· Name
· E-Mail ID
· Mobile Number
· Location
· Type (Who is submitting this form)
· Any Message, description, or description you provide in the "Your Message" field
2.2. Information Collected Automatically
We may automatically collect certain information when you visit or interact with our website to help us improve your experience and ensure proper functionality. This includes:
· Usage information
· Log data
· Device information
· Geolocation data (See “Cookies and Web Beacons” below) etc
This data helps us improve website performance, security, and user experience. By accessing our website and providing your data, you are implicitly consenting to share your information to ensure a seamless experience. We may also collect any other personal information submitted by you through surveys, questionnaires, E-forms, social media handles, google listings, similar kind of platform or channels.
2.3. Cookies and Web Beacons
2.3.1. What are cookies?
A cookie is a tiny piece of text saved by your browser on your computer or mobile device, allowing a website to 'remember' information from your past and current visits. On their own, cookies cannot identify you.
(a) How We Use Cookies on Our Website?
When you visit our website, cookies may be generated. These cookies allow us to identify if you have visited our site previously, helping us track the number of unique users and their visit frequency. The data collected is used solely for statistical purposes and to enhance the operation of the website(s). It may collect information such as your device information, whether you are using a Mac or a PC, or an iPhone or an Android phone, Internet Protocol Address (IP Address), the address of the webpages you visited, browser type and settings, the date and time of your access, geo location etc.
Whenever users visit our website, we use web analytics software i.e GA4 provided by Google, Inc. (“Google”) to generate anonymous analytics cookies. By using our website, you agree to the processing of your data by Google in the manner (Google Analytics 4 Policies shall also apply) and for the purposes described above.
(b) How do you turn cookies off?
(i) Website Cookie Prompt:
· When you first visit our website, you may see a cookie consent prompt.
· To decline, simply click the “Deny” option.
· You can change your choice later by revisiting the cookie settings on the website (if available).
(ii) Browser Settings:
All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. The following links provide further information on cookie settings for the Internet Explorer, Firefox and Chrome browsers; otherwise, you should use the 'Help' option in your browser for more details.
We recommend
keeping cookies enabled on our website(s) to ensure you can access all features
and enjoy a seamless experience with our services. Disabling cookies may limit
your experience and website's performance.
2.3.2. What is a
Web Beacon?
It’s a small image file on a web page that can be used to collect certain information from your computer and used in combination with cookies, but you cannot decline their use.
(a) How We Use Web Beacon?
We use them to:
· Monitor website traffic and usage patterns.
· Measure the effectiveness of our digital campaigns (for example, tracking how many visitors reach the home (careers) or want to own a store (franchise) page after engaging with our advertisements on social media platforms).
· Track whether emails we send (for marketing purposes) are opened.
· These web beacons work together with cookies to provide us with aggregated analytics.
3. INFORMATION WE STORE
Data collected under this Privacy Policy is hosted on servers located in India.
4. HOW DO WE USE YOUR INFORMATION
We collect and process personal information or other information for the following purposes:
(a) Applicant Information & General Communication
· To provide users with access to general information about "HealthSy Partner Collaboration", our services, and related resources.
· To respond to queries, requests, or feedback submitted through our website forms.
· To enhance user engagement and ensure that information shared is relevant to your interests.
(b) Collaboration Opportunities
Information shared in the collaboration request form will be used solely for:
· Application review and internal evaluation.
· Communication related to your collaboration proposal request
· Due diligence and internal verification
· Maintaining applicant records for a reasonable duration (1 Year)
· To maintain applicant records for a reasonable duration, in compliance with applicable laws.
· To prevent fraudulent collaboration applications or misuse of this process.
Submission of the form does not constitute consent for promotional or marketing communication unrelated to your application.
(c) Website Functionality, Security & Performance
· To operate, maintain, and improve the Website’s features and content.
· To analyze browsing behaviour, usage trends, and user interactions to optimize performance.
· To detect, investigate, and prevent fraud, unauthorized access, or malicious activity.
· To ensure compliance with IT security standards and safeguard data integrity.
· To personalize user experience and provide location-specific content (if applicable).
(d) Legal, Regulatory & Compliance Requirements
· To comply with obligations under applicable laws, rules, and regulatory frameworks.
· To respond to lawful requests from courts, regulatory authorities, or enforcement agencies.
· To establish, exercise, or defend against legal claims or disputes.
· To enforce our Terms & Conditions and prevent misuse of forms.
(e) Legal basis for processing
We process personal data based on the following grounds under the Digital Personal Data Protection Act, 2023 and Draft DPDP Rules 2025:
1. Consent: By submitting the form, you consent to the processing for stated purposes.
2. Legitimate Uses:
o Preventing fraud
o Compliance with laws
o Responding to legal requests
o Maintaining website security
o Internal evaluation of collaboration proposals
5. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information. We may share your information only with:
· Internal teams responsible for collaboration review
· Technical service providers involved in hosting, security, analytics, or website maintenance (bound by confidentiality obligations)
· Government authorities, law enforcement, or courts when legally required
· Professional advisors (legal, compliance, audit) where necessary
· Change in Control or Sale of the Company
We do not share applicant data for marketing or commercial use.
6. DATA RETENTION
We retain the personal information submitted through the “Collaborate With Us” form only for as long as necessary to fulfil the purposes for which it was collected, including:
(a) application review,
(b) due diligence, and
(c) internal record-keeping.
Your data will be retained for a maximum period of one (1) year from the date of submission, unless:
· a longer retention period is required under applicable laws, or
· the data is needed for the establishment, exercise, or defence of legal claims.
Once the retention period expires, the data will be securely deleted, anonymized, or archived in accordance with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025. You may request early deletion of your personal data, subject to legal and business requirements.
7. DATA SECURITY
We are committed to protecting the personal information you share with us through our website. To safeguard your data, we implement reasonable technical, administrative, and physical security measures designed to prevent unauthorized access, alteration, disclosure, or destruction of your information.
All personal information you provide is collected and managed solely through our own secure programs and systems. We do not use unauthorized third-party tools or software to collect, process, or store your personal or sensitive personal information.
While we take appropriate steps to secure your data, please note that no method of electronic transmission or storage over the internet is completely secure. Therefore, we cannot guarantee absolute security for your information.
We encourage you to take precautions when sharing personal details online and to contact us immediately if you believe the security of your interaction with our website has been compromised.
8. CHILDREN/MINORS
This Website is not for Children. We do not knowingly collect or use any information from children (we define “children” as minors who are under the age of 18). We do not knowingly allow children to communicate with us or use any of our website features without parental guidance. If you are a parent and become aware that your child has provided us with information, please contact us, we will work with you to address this issue.
9. DATA DELETION & USER RIGHTS
Users have the right to:
· Request access to their personal information held by us.
· Request correction, updating, or completion of inaccurate or incomplete data.
· Request deletion or erasure of their personal data, subject to legal or contractual retention obligations.
· Withdraw consent to processing (where processing is based on consent).
· Object to certain processing activities, including direct marketing.
To exercise these rights, users may contact the company or grievance officer. We will process such requests in accordance with applicable laws and within a reasonable timeframe.
10. GRIEVANCE OFFICER DETAILS
In accordance with the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023 and the Rules made thereunder, the name and contact details of the designated Grievance Officer for the Company are as follows:
Name: Mr. Arul Srinivasan
Designation: Grievance Officer
Email: grievance.officer@healthsy.in
Mobile Number:+91 7603944039
Address:AXAONE TECHNOLOGIES PRIVATE LIMITED,
43/2 & 43/3, Second Floor, Tulasi Damu Arcade,
Sathy Road, Ganapathy,
Coimbatore,
Tamil Nadu – 641006
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
To exercise your rights and all queries relating to personal data we aim to acknowledge within 24 hours and resolve within 15 days or within the statutory timelines prescribed under applicable laws from time to time.
11. AMENDMENT
The Company reserves the right to update or modify this Privacy Policy from time to time or as may be required by law. It is your responsibility to review them periodically. Continued use of this website after changes are made constitutes your acceptance of the revised Policy. If you do not agree to the revised or modified Policy, kindly refrain from using the Website.
12. LEGAL INFORMATION
This Privacy Policy forms part of the overall legal framework governing your use of the website. Please read this Policy together with our Terms & Conditions, which sets out the general legal terms, limitations of liability, and other important provisions applicable to your use of the website. Both documents apply in conjunction and should be read as a whole. (Refer to HealthSy Partner Collaboration T&C).
13. CONTACT US
If you have any questions about this policy, the practices of the platform, or your experience with the service provided by the "Company" and the Platform, you can contact us at support@healthsy.in.
We appreciate your interest in collaborating with HealthSy.